Terms and Conditions
Making a purchase
You can also order in writing or by emailing us at kate@abrushwithafrica.com The main purpose of this website is to allow you to shop easily and conveniently whilst online.
We accept credit card payments that are processed using a secure server - our payment processors are Stripe, one of the world’s leading online payment providers. Our system is set up to charge credit and debit cards in Australian dollars - if you're shopping from outside Australia, your card company will convert our Australian dollar price into your local currency and the amount will appear on your next card statement.
We accept most cards - but not American Express or Diners.
Your statutory rights are not affected.
Delivery information
On receipt of full payment, your order will be sent by Australia Post or by courier. Signed limited edition Prints and Canvases are packaged in a tube and will include a receipt. All deliveries will be insured.
Signed limited edition Prints
Prints are not sent framed.
Signed limited edition Canvases
Canvases are not sent with the stretchers.
Credit Card Security
Your credit or debit card number will be encrypted when you place your order. Stripe payments are PCI and PSD2/SCA complient. Card numbers are not held in clear text on any website and are not stored by us on any machine connected to the Internet.
Please do not email us your credit card number as part of general correspondence - it's not safe to do so. If you send us a card number as part of the Shopping Cart checkout process, you will be undertaking a secure transaction with us.
We aim to offer the very best service with the minimum amount of fuss.
Privacy Policy
This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
How to contact kate@abrushwithafrica.com about your personal data or this privacy policy. If you have any questions about this privacy policy or about your personal data, please email us kate@abrushwithafrica.com or write to us at the following address:
The Studio, 66 Monkhouse Road, Oakbank, 5243 South Australia
Information we collect and what we use it for
All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy. We may supplement the information that you provide with other information that we obtain from our dealings with you. In broad terms, we use your data for the following purposes:
- to administer and provide products and services you request or have expressed an interest in
- to enable us to administer any offers/promotions which you enter into
- to communicate with you in the event that any products or services you have requested are unavailable
- for fraud screening and prevention purposes
- for record keeping purposes
- to track your activity on our digital platforms
- to create an individual profile for you so that we can understand and respect your preferences
- to personalise and improve your experience on our digital platforms
- to personalise and/tailor any communications that we may send you
When we provide you with products or services we may collect and store personal information that you provide to us. We may, for example, keep a record of your name, address, email address, telephone number and Company name.
When you register to receive marketing communications from us, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we may collect and store personal information that you provide to us and may use it to personalise and improve your experience on our digital platforms, provide products and services you request from us.
When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our customers use our digital platforms to enable us create better content and more relevant communications:
- how you have reached our digital platform and the internet protocol (IP) address you have used
- your browser type, versions and plug-ins, and your operating system
- your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information
- what content you like or share
- which pop up or push messages you might have seen and responded to
- your subscription status
- information collected in any forms you complete
We may also infer your country of location from the IP address you have used to access our digital platforms and we may analyse which marketing activity led to your taking specific action on our digital platforms (e.g. downloading the Newsletter).
Disclosure of your information
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may have to share your data with third parties, but will only do so in the following situations (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
Cookies
In common with many other website operators, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.
Security of information
We take the security of your personal information seriously. We have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
More about your information - your rights
You may correct or update your personal information at any time by emailing us at kate@abrushwithafrica.com. Please include your name, company name, address and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
Changes to this privacy policy
We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly we recommend that you check this page periodically in order to review the latest version.
This website is not intended for children and we do not knowingly collect data relating to children.
Returns Policy
We respect your rights as a consumer and aim to do everything in our power to ensure that you have an enjoyable experience dealing with us. If you do have a problem please contact Kate Stevenson at kate@abrushwithafrica.com
Acknowledgement of Country
We acknowledge the Traditional Custodians of the land on which we live and work. We pay our respects to Elders past, present and emerging and recognise their deep connection to the land.